Dr. Timothy Low is a distinguished leader and investor in Asia's healthcare sector, known for his exceptional ability to drive operational excellence and long-term growth. With a proven track record in orchestrating successful operational start-ups and turnarounds, he has held pivotal roles such as Head of Healthcare Investment at Pavillion Holding, a wholly owned subsidiary of Temasek, and CEO and Board Member at Farrer Park Hospital. His achievements include being named one of the "50 Most Talented Healthcare Leaders of Asia" in 2016 and earning the "Best CEO of the Year" title at the Asia Healthcare Excellence Award in 2017. Dr. Low’s expertise in maximizing human and asset potential, coupled with his commitment to exceptional service leadership, underscores his role in delivering outstanding results and fostering sustainable growth across Asia’s healthcare landscape.
Manoj Menon is the founder and CEO of Twimbit. Prior to founding Twimbit in 2018, Manoj was a Senior Partner and Asia Pacific Managing Director at Frost & Sullivan. He was a founding member of the team in Asia, joining them in 1996 as an analyst. He went on to help them expand their presence in over 13 countries and become a leading advisory firm in the region. Manoj is passionate about technology, innovation, telecommunications, and customer experience. He defines the research agenda for Twimbit and works with some of the largest companies to help them drive change, integrate technology, and build better experiences for all stakeholders. Manoj has spoken at over 1,000 seminars and private conferences in the last decade across all continents. He has a strong background as a Chartered Financial Analyst (CFA), Bachelor's degree in computer science engineering and a Post-Graduate Diploma in Business Administration.
João Custódio is an accomplished business leader with over 15 years of experience in customer success, sales, and revenue management across the Asia-Pacific, Japan, and China (APJC) regions. As Managing Director of APJC Renewals and Revenue at Cloudflare, João drives customer retention and revenue growth by leading renewals, optimizing customer success strategies, and fostering strong client relationships in the digital security and performance space. He has expanded his expertise to cover key regions, including ASEAN, India, and Korea, focusing on customer satisfaction and business innovation. João also shares his industry insights as a Thinkfluencer at Tigerhall, a mentorship platform bridging the gap between education and real-world success. Previously, he held senior roles at Autodesk and Cisco, where he led sales and subscription renewals initiatives across the APJC region. João holds a Master's in Computer Science from FCUL and executive education in Business Administration from the National University of Singapore.
Jochen Wirtz is Vice Dean MBA Programmes and Professor of Marketing at the National University of Singapore (NUS). He is a leading authority on services marketing and management with more than 200 academic publications. His books include Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), Services Marketing: People, Technology, Strategy (9th edition, 2022), and Essentials of Services Marketing (4th edition, 2023). With translations and adaptations for over 26 countries and regions, and combined sales of over 1 million copies, they have become globally leading services marketing textbooks. He has worked with international consulting firms, including Accenture, Arthur D. Little and KPMG, and major service firms around the world. He has also been an angel investor in a number of start-ups like Dataswyft (www.dataswyft.io) and TranscribeMe (www.TranscribeMe.com).
Amit is an internet product manager by profession and an entrepreneur at heart, passionate about understanding customer needs and delivering simple, technology-driven solutions. With a wealth of experience, he has built and led global cross-functional teams at OLX Autos, OYO Hotels & Homes, Times Internet, and People Interactive. Amit’s unique working philosophy and design practice approach have consistently empowered his design teams, giving them stronger voices and greater influence within organizations. His dedication to product development is driven by a commitment to creating impactful, user-centric solutions that meet the evolving demands of the digital marketplace.
Gautam is a strategic and business-oriented professional with extensive experience in information technologies. Known for his ability to foster productive relationships with partners and customers, he excels at aligning technical solutions with business objectives. A confident public speaker, Gautam has a proven track record of delivering impactful presentations on complex subjects, translating technical concepts into actionable insights for diverse audiences. His expertise spans modern frameworks, proven methodologies, and best practices, making him adept at driving innovation and implementing effective solutions. With a focus on results and collaboration, Gautam is committed to enabling organizations to thrive in today’s dynamic and technology-driven environment.
John is an accomplished and results driven Customer Success Executive, with a proven track record of effective leadership across the entire customer journey. Across his roles with organization such as Sitecore, Redhat, and Symantic, John has created and managed high-performing, customer-centric teams spanning diverse markets in the Asia Pacific and Japan regions producing outstanding business outcomes and a significant competitive edge. Recognized in 2021 to 2024 as one of the Global Top 100 Customer Success Strategists, John coaches and mentors in areas of Customer Success, Customer Experience, Customer Support, People Management, Career Development and Change Management
Avi Liran (CSP) is the Global Chief Delighting Officer and a motivational speaker focused on delivering meaningful results for organizations. Known for his embodiment of Contagious Positivity, Avi helps businesses achieve profitability by fostering joy and appreciation in the workplace. His approach centers on transforming business cultures through positive mindsets, which in turn improves performance, employee wellbeing, and customer satisfaction.
Avi has worked with numerous companies, including Fortune 500 firms, guiding them through positive organizational change. His philosophy is straightforward: delight your people, and they will delight your customers. By creating a positive business environment, Avi contributes to the growth and success of organizations globally. Through his engaging speaking style, Avi leads workshops and keynotes that inspire lasting change in organizations, helping them build stronger, more positive workplace cultures.
There are so many enticing Customer Satisfaction speakers just waiting to speak at your next event. Bringing a top speaker or expert to your event can be a game changer. Whether it is inspiring, engaging life stories or driving change within your organisation or institution. Connect with Best Customer Satisfaction speakers & leaders through Singapore Speaker Bureau; a platform where leading organisations partner for their business conferences and events – via keynote presentations, cross-industry interactions, inspirational and leadership sessions.
